Manager, Process Management - Financial Services

As a Manager of Process Management, you will work with a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

General Responsibilities:

• Creating and validating processes

• Designing and producing metrics used to measure efficiency and effectiveness

• Driving process improvements aligned with desired customer outcomes

• Analyzing, identifying, and correcting data issues with systems used or owned by a department

• Analyzing, identifying, and partnering to remediate risks within assigned process; including upstream and downstream impact identification

• Providing subject matter expertise on processes when representing the department in projects and other meetings, including development, presentation and sending status updates to Senior Leaders

• Managing and leading a team of associates

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Identify ways to improve and streamline business process using qualitative and quantitative analysis

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 5 years experience of Process management or Project management

• At least 3 years experience of People Management

Preferred Qualifications:

• Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics

• Lean certification or Six Sigma certification

• 6+ years of experience in Process management

• 6+ years of experience in Project management

• 5+ years of experience in Relationship management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.