Looking to work for the best in the industry?
Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors.
Why join POOLCORP?
We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!
So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!
You want Benefits? You’ve got it! Our generous benefits package includes:
Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
401 (k) with generous company match
13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
100% employer paid Life Insurance and Long-Term Disability Insurance
Paid Parental Leave
Fully Funded Tuition Education Programs
Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
Employee Stock Purchase Plan
Employee Discounts and much more!
Location: Remote or on-site at one of our CSL's in Dallas, TX, Fort Wayne, IN, San Bernardino, CA or Jacksonville, FL.
Job Summary:
The Operations Support, CSL will respond promptly and reliably to distribution customer questions and issues related to the current Warehouse Management System (WMS), including communication via phone calls and email.
Responsibilities:
Reviews reported discrepancies and coordinate resolutions with CSLs.
Provides high-quality customer service to distribution customers.
Prepares and provides data to support operating KPIs.
Trains and assists POOLCORP employees on company policies and procedures.
Tracks and reports Operations Support Heat cases monthly.
Contributes to Operations monthly field communications, including FAQs, Yammer posts, and blog postings.
Reviews and updates policies and procedures to ensure accuracy.
Prepares and delivers reports for review by Operations and other departments.
Tests current processes and new modifications to ensure reliability.
Updates POOLDC records (orders, transfers, etc.…), and manage Canvas submissions.
Partners with field employees to provide training, guidance, and implementation support for standard operating procedures.
Other duties as assigned.
Requirements:
Experience with a Warehouse Management System (WMS), such as Prelude, and RF technology.
Strong communication skills, both written and verbal.
Proficiency in Microsoft Office programs.
Professional phone demeanor and ability to effectively present information in one-on-one or group settings.
Ability to coordinate reports, uploads, and tracking of company initiatives in collaboration with Distribution Operations Managers (DOMs).
Ability to effectively partner with field employees to advise on training, procedures, and operational implementation.
Ability to travel 25-30%.
Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.
All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered "safety-sensitive" and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.
POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.
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