Owner Service Representative
Why Thomas Beach Vacations?
At Thomas Real Estate, Inc. we have our own amazing journey. From a one-room office, we’ve grown to multiple North Myrtle Beach locations offering a host of services. Mildred Thomas started Thomas Realty in 1962. Mrs. Thomas was one of the first women in the state to be in the real estate business and she quickly set out to make her mark.
In fact, she sold the parcel of land on which the first condominium was built in this area. That pivotal event was a precursor to the condominium boom and the rapid expansion of sky-rise hotels and resorts in North Myrtle Beach. In 1979, Hank, her son, took over the business, maintaining a strong commitment to clients, employees, and community. What sets us apart from our competitors is our exceptional team of employees who care about our customers and provide the best service possible.
What we’re looking for
Thomas Beach Vacations is looking for a rockstar to join our award-winning team as an Owner Services Representative. This person is the primary liaison between our company and the vacation rental property owner. The representative will have daily communication, both verbally and written, with owners regarding the service of vacation bookings and all things related to a vacation rental property. The ideal candidate is someone who enjoys a fast-paced environment, communication, and a specialized skillset for problem solving.
Responsibilities:
Serves as the primary point of contact for vacation rental property owners, managing daily communications (both verbal and written) related to property management.
- Maintains and manages outstanding work orders, ensuring they are properly updated with clear instructions for completion.
- Collaborates closely with cross-functional teams (e.g., maintenance, guest services, operations) to ensure smooth service delivery and resolution of any issues.
- Demonstrates exceptional problem-solving and organizational skills to ensure owners' needs and issues are met in a timely and professional manner.
- Remains responsive and maintains clear communication with property owners, staff, and service vendors to resolve issues swiftly.
- Stays informed on current industry standards, local city regulations, and market rates for vacation rental properties.
- Conducts annual property ratings to ensure all information about the property is accurate and up to date.
- Shares helpful feedback about owner’s properties to support continuous improvement and ensure compliance with company standards.
- Obtains a South Carolina Real Estate/Property Management license.
- Ensures compliance with company policies and procedures.
Requirements:
· South Carolina Property Manager/Real Estate license preferred or must obtained within 6 months of being hired.
· Valid SC driver’s license; comply with policies and procedures.
Desired Qualities:
· Dynamic problem resolution skills
· Excellent collaboration skills
· Dependable, self-motivated, strong work ethic
· Time management skills
· Ability to exhibit professionalism within the work environment
· Organizational and scheduling skills
· Microsoft Office skills
· Administrative skills
· Effectively handle pressure
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year (vacation rental industry preferred)
Shift:
· 8-hour shift
*Weekend (Saturday and Sunday) and holiday availability is required
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Onsite
· Ability to commute/relocate:
· North Myrtle Beach, SC 29582: Reliably commute or planning to relocate before starting work (required)
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
