Description
COME LEAD WITH US
At Empire Eye & Laser Center, every team member makes a difference and leaders amplify that difference. Our mission is to foster passion, deliver refined care, drive advancement in our field, and build a legacy of pride in our community. We are dedicated to creating an exceptional patient experience by combining innovation, state-of-the-art technology, and genuine care; making every visit both memorable and meaningful. If “awesome comes standard” for you, you’ll fit right in.
How we work (our core values):
- Awesome Comes Standard: Excellence, pride, and genuine kindness—every day.
- Emotional Intelligence: Own your impact; communicate with clarity and respect.
- Own as a Team: Humble, accountable, collaborative—win together.
- Operate Responsibly: Work efficiently; know the business; deliver results.
- Stay Curious: Ask why; improve what’s next.
Benefits:
- Health, Dental, Vision
- Supplemental Insurance Options
- Retirement with Employer Matching
- Paid Holidays & PTO
- Growth, collaboration, and team that cares
Empire Management Group, Inc. is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Applicants will be required to pass a post offer background check and credit check.
Requirements
Position Summary
The Clinical Manager is a senior leadership role at Empire responsible for the operational excellence, efficiency, and growth of daily clinic operations. This position works closely with providers, management, and staff to ensure patient care is delivered at the highest quality, while driving strategic initiatives that align with Empire’s mission and long-term goals.
Essential Functions
An individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required.
Responsibilities
- Monitors and improves daily operations to meet defined performance metrics for patient flow, provider productivity, and patient satisfaction based on industry benchmarks and KPIs.
- Researches and implements long term technological strategic solutions, as needed
- Provides effective leadership, coaching, counseling, evaluating, and mentoring of management and staff in an effort to identify and implement opportunities for improvement
- Collaborates with department managers and providers to monitor operational effectiveness and initiates changes, as needed
- Provides support, as needed, to minimize operations interruptions
- Participates in the strategic development and execution of clinical guidelines and protocols
- Establishes and implements policies and procedures to improve clinic flow, increase revenue, and improve employee morale and patient satisfaction
- Develops and implements training programs for all departments and staff
- Meets with providers on a regular basis to discuss service/quality issues and obtain resolutions
- Ensures compliance regarding hours of operation, work requirements, programs and resource management
- Monitors patient flow and problem solves with appropriate individuals regarding potential inefficiencies and plans for improvement
- Coordinates and delegates administrative and clinic maintenance responsibilities
- Leads staff meetings to address personnel matters, operational issues, and to assist in resolving problems that may exist
- Coordinates scheduling of staff and task management with department managers
- Resolves employee and patient complaints, concerns, suggestions and follows-up in a timely manner
- Ensures clinic wide compliance with HIPAA, OSHA, infection control, and state and federal regulations.
- Ensures compliance with contracted payers (to include State and Federal payers) and coordinates with billing department as needed
- Maintain strict confidentiality at all times
- Manages the employee time tracking system and supports human resources with the preparation of payroll
- Acts as a role model for Empire’s values, fostering a culture of accountability, collaboration, and continuous improvement.
Qualifications
- High school diploma or GED equivalent required.
- Bachelor’s degree in Healthcare or Business Administration, or related field; may substitute three (3) additional years of leadership experience in healthcare in lieu of Bachelor’s Degree
- Three (3) or more years of progressive leadership experience in a multi-provider healthcare setting
Knowledge/Skills/Abilities/Talents
- Must have thorough working knowledge of medical office procedures and roles, Ophthalmology speciality preferred
- Ability to work within an electronic health record system for charting, coding, and reporting purposes
- Knowledge of and familiarity with ICD-10 and insurance coding guidelines
- Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
- Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
- Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical)
- Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition.
- Influencer (active listener/observer of behavior; builds trust with those requiring coaching)
- Ability to respond to common inquiries from customers, staff, vendors, or other members of the community
- Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
- Ability to interpret and apply policies and procedures
- Must address others professionally and respectfully by actions, words and deeds
- Detail oriented, organized, process focused, problem solver, self motivated proactive, customer service focused
- Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature
- Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work
- Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic
Physical Demands
- Regularly required to sit, stand, walk, speak and hear
- Sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen
- Occasionally lift and/or move up to 20 pounds
Travel
- Must be able to travel to attend conferences, training and other events as required
Reports to
- CEO
Classification
- Full-time position, exempt
