The Office of Housing Operations at Pace University’s Pleasantville Campus is recruiting a part-time intern and committed to providing a valuable learning experience based on professional competencies. We believe firmly in the collaboration between our department, intern, and strive to provide an ideal internship experience. While we list responsibilities and expectations it is designed to serve as a springboard that is open for discussion to provide an internship experience that fulfills areas of educational growth and development for our intern’s personal development plan of what they are ultimately trying to accomplish from an internship experience. The intern will collaborate with a range of university constituents, including (but not limited to) Residential Life, Safety & Security Office, Counseling Center, Student Engagement, Facilities and Campus Planning, Dean for Students, and University Relations.
If living on-campus, the role requires regular evening and weekend hours to participate in a scheduled on-duty rotation to provide 24-hour first level response to crisis and non-crisis issues in the residence halls; crisis response training will be provided.
Position Duties
- Manage departmental phone and email communications, providing customer service support to students, their families and other clients of the University.
- Work with student assistants to triage incoming communications and walk-in traffic.
- Maintain guest registration kiosks, providing on-call support during business hours, and processing guest exception requests.
- Process facilities related incident reports and connect with campus partners as needed to address student concerns.
- Provide project support to Housing Operations team as needed, including the housing application processes, summer programs management and campus opening and closing processes.
- Respond to student concerns, needs, and provide effective support, referrals, and interventions as needed.
- Co-manage shift scheduling and payroll timecard processing for student assistant staff.
- Co-facilitate training and workshop sessions for the onboarding and development of student assistant staff.
- Maintain confidentiality of sensitive information and protect the confidence of residents and colleagues.
- Performs other such duties as may be assigned from time to time.
Work Hours
Must be available to work 20 hours per week as scheduled during regular business hours (Monday through Friday, 9am-5pm) with flexibility to provide additional support during peak times. The optional live-in role requires evening and weekend commitments to provide on-call support on a scheduled duty rotation.
- Bachelor’s degree required. Matriculating graduate student in student affairs program and one academic year experience in Student Affairs (including Resident Assistant positions) or related field preferred.
- Experience with customer service, student development, training, and crisis management.
- Must have excellent verbal and written communication skills in English—bilingual skills a plus.
- Basic computer skills and proficiency with Microsoft office suite required; ability to learn and work with new systems is necessary.
- Must be able to perform emergency and evacuation, which require the use of stairs. Must demonstrate excellent decision making and judgement, and will be a positive member of a larger housing staff team.
- Must be highly committed to student service and development.
About the Institution
Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students—academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor’s, master’s, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.
Benefits Offered
Pace University provides a competitive benefit program designed to offer the following:
- Medical, vision and dental insurance for preventive care or diagnostic and surgical procedures as well as an incentivized medical plan waiver option for those who choose not to participate (FT Employees).
- Income protection in the event an employee is not actively at work, due to illness (FT Employees).
- 403B investment opportunity to save toward financial security in retirement (PT and FT Employees).
- Programs and services that assist in balancing work and personal life (PT and FT Employees).
- Educational opportunities for the employee and eligible members of their family to pursue a degree at Pace or another higher education institution (PT and FT Employees).
- Opportunity for faculty and staff to participate in Pace’s award-winning health and wellness program, Pace Yourself to Wellness, which is designed to inspire employees to engage in healthy habits while optimizing health care resources (PT and FT Employees).
- Discount purchase plans for everything from entertainment, shopping and travel (PT and FT Employees).
AA/EEO Statement
Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.
Annual Security Report Notice
Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University’s Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here. The report contains information on security policies as well as crime and fire statistics for the University.
