Job Overview:
Join our team at the AAA Four Diamond Mission Inn Hotel and Spa Resort as a Spooky Tour Ambassador and be part of an exciting journey in showcasing this historic landmark's rich history and culture to visitors from around the world. We are seeking dynamic individuals who are passionate about delivering exceptional customer service and creating memorable experiences for our guests. Apply today!
Duties and Responsibilities:
- Lead guided tours, providing engaging and informative commentary on historical sites, landmarks, and attractions.
- Ensure the safety and well-being of tour participants throughout the duration of the tour.
- Utilize excellent communication skills to interact with guests from diverse backgrounds and answer questions effectively.
- Demonstrate strong leadership qualities to manage tour groups efficiently and maintain a positive atmosphere.
- Employ time management skills to adhere to tour schedules and ensure timely departures and arrivals at designated locations.
- Educate guests on local customs, traditions, and points of interest, enriching their understanding of the destination.
- Collaborate with team members to coordinate logistics, resolve any issues that may arise during tours, and provide exceptional customer service.
Qualifications and Requirements:
- Proven experience in customer service roles, demonstrating excellent interpersonal skills.
- Strong public speaking abilities to engage audiences of varying sizes.
- Ability to lead and guide groups effectively with confidence and enthusiasm.
- Exceptional communication skills to convey information clearly and concisely.
- Demonstrated leadership qualities with the ability to inspire and motivate others.
- Fluency in multiple languages is preferred (Bilingual/Multilingual).
Company Details:
Mission Inn Hotel & Spa is an Equal Opportunity Employer: We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy
The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.
We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.
Job Types: Part-time, Seasonal
Pay: From $16.50 per hour
Work Location: In person
