Voxel is seeking a Mid to Senior level Technical Implementation Specialist to oversee the deployment of Voxel's cutting-edge Edge Devices at customer sites. This role bridges technical expertise and operational execution, ensuring seamless installation and integration of our AI-powered safety and operations platform. The ideal candidate thrives in a fast-paced environment, excels at cross-functional collaboration, and is passionate about using technology to make workplaces safer and more efficient.
What You’ll Do
- Manage the end-to-end deployment of Voxel service, including SoW, installation planning, and troubleshooting, ensuring on-time and successful installations.
- Serve as the primary technical lead for customer deployment, configuring devices, optimizing network settings, and ensuring compatibility with existing security camera and IT systems.
- Coordinate cross-functionally with internal teams (Sales, Sales Engineering, and Customer Success) and external stakeholders to deliver seamless implementations on time and within scope.
- Communicate directly with customers to troubleshoot deployments quickly and effectively.
- May require travel to customer sites for installations, assessments, and troubleshooting, representing Voxel’s commitment to exceptional service.
Qualifications
- Bachelor’s Degree in Engineering, Computer Science, or a related field—or bring equivalent technical experience.
- 5+ years of hands-on experience in a technical or implementation-focused role, ideally in enterprise or field deployment settings.
- You know your way around Linux systems and feel confident using the CLI for diagnostics, scripting, and configuration.
- comfortable with networking concepts, and knowledgeable on how security cameras work in a network.
- Organized and resourceful—able to manage multiple deployments and stay on top of shifting timelines without losing sight of the details.
- Clear communicator, especially when working directly with customers, and you know how to break down technical ideas into practical steps.
Benefits:Extensive / Generous health, dental, and vision insurance.Highly competitive paid parental leave and support system.Ownership in the business through an Equity Incentive Plan.Generous paid time off and / or flexible work arrangements.Daily meals in-office, vibrant company events, team-building.401K retirement plan, HSA / FSA options, pre-tax Commuter Card.
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