The Warranty Coordinator receives and processes homeowner warranty service requests. They will provide administrative support for the warranty department by tracking service requests, maintaining records, and coordinating communications with homeowners and trade partners. Attention to detail and strong organizational skills are key to supporting efficient warranty operations and customer satisfaction.
This role is located at our Empire Homes Division Office in Houston, TX.
What We Are Looking For:
- High school diploma required; Bachelor's degree preferred
- 2+ years customer service experience
Joining Empire isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. At Empire, we are redefining what it means to work in the homebuilding industry by fostering a culture of creativity and excellence. We firmly believe our employees are the cornerstone of our success, empowering us to do great work and Fuel Growth in People and Places.
Here are some exclusive offerings at Empire that we are really excited about – and we think you’ll appreciate too:
Opportunity to collaborate with other skilled and visionary professionals.
Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
Enjoy peace of mind with our employer paid benefits.
Invest in your future with employer sponsored 401k plans.
Keep growing your career with continuing education support and opportunities for learning & development.
Join a company that believes your time outside of work is just as important as your time inside work.
What You’ll Be Doing Each Day
- Provide Customer Support – Serve as a key point of contact for homeowners, delivering clear communication and follow-through to promote satisfaction and resolve issues efficiently.
- Manage Warranty Requests – Receive, log, and track homeowner warranty service requests in the system, ensuring accurate and timely documentation.
- Coordinate Scheduling – Communicate with homeowners, field staff, and trade partners to schedule inspections, repairs, and follow-up appointments.
- Maintain Records – Organize and maintain detailed records of service requests, completed work, and vendor performance for warranty tracking and reporting.
- Support Compliance – Ensure all warranty procedures follow company policies, builder guidelines, and state-specific requirements.
We are one of North America’s largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas, Tennessee and Colorado.
There is no set path at Empire; we offer you the opportunity to build your career in ways you never imagined. Our purpose is Fueling Growth in People and Places and your experiences at Empire will take you where you want to grow.
Empire Communities is an equal employment opportunity employer and does not discriminate based on age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons.
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