Wausau Window and Wall Systems
Architectural Metals (Metals) is a segment within Apogee that is a provider of aluminum windows, curtainwall (soon to be retired), storefront and entrance systems. We offer an integrated set of capabilities including design, engineering, extrusion, finishing, fabrication, and assembly.
Our market-leading brands offer solutions for a wide range of construction project types and sizes across the U.S. and Canada. We are known for our dependable on-time service, robust engineering capabilities, broad product portfolio, and industry-leading quality. Brands supported within the Metals segment include: Alumicor, EFCO, Linetec, and Tubelite.
Position Summary
The Inside Sales Coordinator acts as the primary contact for inputting client orders into the company database to be used by production. The essential duties outlined below may vary based on location or brand.
Key Responsibilities
Order Processing
- Accurately inputting customer orders, including material types, quantities, exposures, services, and customer information, into the company's database.
- Processing incoming orders, handed off from Client Services Representative, ensuring all information is complete and accurate.
- Checking product availability, and allocating of Linetec Managed Inventory when applicable, ensuring orders can be completed promptly.
- Verifying pricing and applying any applicable discounts to orders.
- Maintaining detailed and organized records of all orders and related transactions.
- Identifying and resolving issues that may arise during the order processing cycle.
Communication
- Communicating with internal teams (Client Services Representatives, Receiving, and Scheduling) to resolve order-related issues.
- Collaborating with other departments, such as production, Scheduling, and receiving to ensure smooth order processing.
Experience & Skills
Education:
- High School Diploma, required.
- Associate degree or equivalent work experience, preferred.
Experience:
- Minimum of 1 year of customer service experience, preferred.
- Proficient with order entry processes and software, preferred
Required Skills:
- Fast, accurate data entry skills.
- Time management, organization, and planning.
- Strong verbal and written communication skills.
- Strong math skills are required for price reconciliation and calculating exposures.
- Problem-solving, troubleshooting, and decision-making.
- Experience with Microsoft Office.
- Regular/dependable attendance.
- Flexibility of work hours, including overtime.
- Occasional travel may be required.
Our Benefits
We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.
- Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
- Incentive Plans
- 401(k) with employer contribution and match
- Employee Stock Purchase Plan with employer match
- Paid Time Off (Vacation and Sick Time)
- Paid Holidays
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Wellness Program
- Training and Career Progression
Apogee and our brands are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by state or federal law.