Essential Duties and Responsibilities:
- Display good phone skills while scheduling home sleep studies at a high volume.
- Explain out of pocket expenses patients are responsible for including deductibles and co-insurance
- Is professional and courteous when interacting with customers.
- Educates patients about Sleep Apnea, Home Sleep testing, Sleep Apnea therapies including the differences between PAP therapy.
- Ensures that patients are being tested at the ideal establishment depending on patient's insurance, financial resources and physical needs.
- Is responsible for orientation and training of subordinate or newly hired staff member.
- Is responsible for the maintenance of records, charting, clinical files, equipment records, preventative maintenance records, and other necessary documentation.
- Coordinate with company staff to accomplish the work required to convert referrals into sleep studies.
- May perform other duties not specifically listed in this position description as assigned by the management.
- Other duties/projects as assigned.
Minimum Qualifications
- 1-3 years of administrative and clinical experience in an office setting preferred, but not required.
- Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc.
Physical Demands
- Sitting, standing, walking.
- Operation of office equipment and computer
Competencies
- Technical Capacity
- Customer/Client Focus
- Communication Proficiency
- Initiative
- Collaboration
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.– 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.