CLERK

TN Department of Human Resources - Shelby County, TN
$1,969 a month
DEPARTMENT OF MENTAL HEALTH AND SUBSTANCE ABUSE SERVICES, MEMPHIS MENTAL HEALTH INSTITUTE, SHELBY COUNTY

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of increasingly responsible full-time clerical work. Substitution of Experience for Education: Qualifying full-time clerical experience may be substituted for the required education on a year-for-year basis.
Other Requirements: Necessary Special Qualifications: None. Examination Method: Education and Experience, 100%, for Preferred Service positions.
Job Overview: Summary: Under general supervision, is responsible for general and figures clerical work of considerable difficulty; and performs related work as required. Distinguishing Features: This is the highest class in the Clerk subseries. An employee in this class is responsible for advanced general clerical work and minor supervisory work. Work problems which involve critical deviations from standard policies and procedures are reviewed with a supervisor. This class differs from Clerk 2 in that an incumbent of the latter performs general and figures clerical work of average difficulty. This class differs from Office Supervisor 1 in that an incumbent of the latter has greater supervisory responsibilities.
Competencies (KSA's): Competencies:
  • Dealing with Ambiguity
  • Functional/Technical Competencies
  • Technical Learning
  • Informing
  • Organizing
  • Priority Setting
  • Time Management
  • Action Oriented
  • Written Communication
  • Customer Focus
  • Listening
  • Patience
  • Self-Knowledge
Knowledge:
  • Administration and Management
  • Clerical
  • Computer and Electronics
  • Customer and Personal Service
  • Mathematics
  • Personnel and Human Resources
Skills:
  • Active Learning
  • Active Listening
  • Instructing
  • Social Perceptiveness
  • Complex Problem Solving
  • Coordination
  • Critical Thinking
  • Judgment and Decision Making
  • Learning Strategies
  • Mathematics
  • Monitoring
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Time Management
  • Material Resources
  • Troubleshooting
  • Writing
Abilities:
  • Auditory Attention
  • Category Flexibility
  • Deductive Reasoning
  • Inductive Reasoning
  • Information Ordering
  • Mathematical Reasoning
  • Memorization
  • Near Vision
  • Number Facility
  • Oral Comprehension
  • Perceptual Speed
  • Problem Sensitivity
  • Selective Attention
  • Speech Clarity
  • Speech Recognition
  • Speed of Closure
  • Time Sharing
  • Wrist-Finger Speed
  • Dynamic Flexibility
  • Extent Flexibility
  • Gross Body Coordination
  • Static Strength
  • Written Comprehension
  • Written Expression
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