Call Center Representative

Fortuna BMC - Rancho Cordova, CA
$17 an hour

POSITION: Call Center Representative
RATE: 17/hr w2

LOCATION: REMOTE (home address must be in California)
DURATION- 2 months (might get extended)

Must be OK to undergo background checks.
Shift- Must be flexible in working with any shift between 8am- 8pm Pacific Time

Job Description:

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information by researching, locating, and providing information.
  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures, and reporting malfunctions.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Qualifications/Skills:

  • Excellent verbal communication skills
  • Excellent customer service skill
  • Telephone skills
  • Friendly and pleasant manner
  • Data entry skills
  • Typing and word processing skills
  • Documentation skills
  • Active listening skills
  • Attention to detail
  • Problem solving skills

Contract length: 2 months

Job Type: Contract

Salary: $17.00 per hour

Experience:

  • Call Center: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Work Remotely:

  • Yes
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