Help Desk Support in Des Moines, IA
This position is needed to provide tier-one help desk support with technical issues via phone, email and ticketing system. They will provide network support for all users; which will include but is not limited to, setting up new desktops/laptops; design, configure and test computer hardware, networking software and operating system software; update Inventory of electronic equipment as required; use sound judgment to escalate service requests and incidents when required.
Approximately 25% of the department work offsite, Candidate must be proficient in working over the phone with users. The Department uses Google G-Suite, along with many of the Adobe products, a Candidate with knowledge in both areas would be an asset.
Experience with Active Directory and Windows Security
Experience with Microsoft Office Suite 2007, 2016, Google G Suite, and Adobe products
Experience with Windows Operating Systems including Windows 7 and 10 along with Chrome OS
Excellent customer service & communication skills including good phone experience with offsite users
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