Help Desk Technician

The Mission: Endeavor Business Media is a rapidly growing US-based B2B media and events company founded in 2017. Endeavor’s mission is to deliver the highest-quality content in the B2B markets we serve and to do so in the various, multi- channel formats that today’s industry professionals demand. From informative e-newsletters to in-depth monthly magazines to curated in-person events, Endeavor Business Media is committed to providing the best opportunities for professionals to stay knowledgeable and connect with marketplace colleagues that drive their industry forward.

The Team: Endeavor places a high importance on its data-driven core values of accountability, continuous improvement and being passionate about value creation in an environment that maintains minimal politics, directional clarity, high productivity, and low turnover among good people. These values are adopted at all levels of the company across every sphere and give the company its operational advantage. Our departments and operating businesses have autonomy and place a high value on meritocracy, with a commitment to providing individuals with opportunities for growth and development.

Job Summary: The Help Desk Technician is responsible for supporting the productivity of company employees by ensuring they have the proper and functioning IT equipment and timely resolving or escalating issues as they arise. This role is also responsible for software updates, involving computer hardware, communications software, or computer applications, installation and troubleshooting. Additional duties include responding to questions, determining the cause of computing issues, and fixing technical problems.

Responsibilities:

• Provide Technical Support via Phone, Email, Instant-Messaging and Remote-Access
• Implement new or tested solutions and services to increase company employee productivity, while removing obstacles from achieving productivity.
• Maintain, upgrade, and decommission company servers and employee equipment
• Remote Support
• Inventory Management
• Services/Solutions Research
• Account(s) Management
• Network Support
• Remove as much Employee 'down-time' as possible by implementing services or resolutions to increase efficiency for all Employees and Departments

Core Competencies:
Windows PC Support | MacOS Support | Windows Server Support | Troubleshooting Skills | Written and Verbal Communication Skills

Required Qualifications:

• 1-2 years or Associate Degree, Windows PC Support, MacOS Support, Windows Server Support
• 1-3 years or Strong Proficiency; Troubleshooting Technical or Logistical Problems
• 1-2 years or strong proficiency; Phone Support & Written Communication Skills
• 1 year or equivalent Technical Expertise/Experience; Office365/GSuite Administration
• 1-2 years, strong Proficiency or Associate Degree; VoIP Systems

Special Job Dimensions:

• Hybrid Position, Works in the office 3 days a week or as needed
• Travel for Office Network Setups - 5% (1-2 travels per year)

To all current EBM employees: If you are interested in applying for this position, please apply through the intranet job listings.

We offer competitive benefits package including medical, dental, vision, life insurance, disability, 401(k), generous PTO & paid holidays. For consideration, please complete our online application and send cover letter, resume, and salary requirement.

Endeavor Business Media is an equal opportunity employer. We are committed to providing equal employment opportunities in recruiting, hiring, training, promotions, compensation, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status.