Dr Lane & Associates - Biscoe, NC 27209

Full Job Description

The Treatment Coordinator is an essential role on our administrative staff. They are responsible for ensuring patients are receiving a 5-Star experience from the initial phone call, to check-in and through check-out. Utilizing resources through Dentrix and applying exceptional patience care techniques, they will take responsibility for the entire patient base and works towards having no patients with incomplete treatment.

Key Tasks & Responsibilities:

Daily/Weekly/Monthly Tasks will include, but are not limited to:

  • Managing telephone calls, controlling and scheduling patient appointments including gathering patient’s insurance information and updating current info.
  • Confirming and documenting patient appointments.
  • Ensuring the next day’s schedule is filled for the doctor and hygienist, utilizing various reports.
  • Reinforces the financial policy of the office and ensures payments are current.
  • Checking in patients utilizing dental software and insuring proper paperwork given and filled out by patients.
  • Enters transactions and posts payment at time of patient check-out.
  • Verifies insurance coverage and eligibility and updates info in our systems.
  • Maintaining electronic records for patients (scanning and sorting documents)
  • Shares maintenance duties and keeps workspace neat and clean.
  • Other duties as assigned.

Skills & Attributes:

  • Excellent planning and organizational skills
  • well-developed interpersonal and communication skills
  • Professional appearance and manner
  • computer literacy

Job Specifications:

  • High School Diploma or GED
  • At least 1-2 years’ experience in dental or healthcare setting
  • Ability to lift 15-20 lbs.
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]