TreatmentCoordinator

Full Job Description

The Treatment Coordinator is an essential role on our administrative staff. They are responsible for ensuring patients are receiving a 5-Star experience from the initial phone call, to check-in and through check-out. Utilizing resources through Dentrix and applying exceptional patience care techniques, they will take responsibility for the entire patient base and works towards having no patients with incomplete treatment.

Key Tasks & Responsibilities:

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Managing telephone calls, controlling and scheduling patient appointments including gathering patient’s insurance information and updating current info.
• Confirming and documenting patient appointments.
• Ensuring the next day’s schedule is filled for the doctor and hygienist, utilizing various reports.
• Reinforces the financial policy of the office and ensures payments are current.
• Checking in patients utilizing dental software and insuring proper paperwork given and filled out by patients.
• Enters transactions and posts payment at time of patient check-out.
• Verifies insurance coverage and eligibility and updates info in our systems.
• Maintaining electronic records for patients (scanning and sorting documents)
• Shares maintenance duties and keeps workspace neat and clean.
• Other duties as assigned.

Skills & Attributes:

• Excellent planning and organizational skills
• well-developed interpersonal and communication skills
• Professional appearance and manner
• computer literacy

Job Specifications:

• High School Diploma or GED
• At least 1-2 years’ experience in dental or healthcare setting
• Ability to lift 15-20 lbs.