Hotel Front Desk Agent
Location: Springhill Suites by Marriott
Position Type: Full-Time / Part-Time
Are you passionate about hospitality and love creating unforgettable guest experiences? Join our team at Springhill Suites by Marriott as a Hotel Front Desk Agent—where your friendly smile and can-do attitude set the tone for an amazing stay!
As the first point of contact for our guests, you will be the face of our hotel. We're looking for someone who is warm, professional, and ready to go above and beyond to make every guest feel right at home.
Responsibilities
- Greet and welcome guests upon arrival with enthusiasm and professionalism
- Perform all check-in and check-out procedures
- Manage online and phone reservations efficiently
- Provide guests with accurate information about rooms, rates, and hotel amenities
- Verify payment methods and process transactions securely
- Handle guest concerns or complaints with empathy, urgency, and a solutions-oriented mindset
- Coordinate with housekeeping to ensure guest rooms are clean, well-stocked, and ready
- Upsell hotel services and amenities where appropriate
- Keep the front desk and lobby areas clean and organized
- Maintain and restock The Market
- Accurately update guest records, bookings, and payments
What We’re Looking For
- Previous hotel or customer service experience preferred
- Bilingual (a big plus!)
- Strong multitasking and communication skills
- A natural problem-solver with a positive attitude
- Reliable, detail-oriented, and a team player
- Passion for delivering AWESOME guest service
Why Join Us?
At Springhill Suites by Marriott, we don’t just meet expectations—we exceed them. Our team takes pride in creating memorable stays, one guest at a time. If you're ready to be part of a high-energy environment where your contribution truly matters, we'd love to meet you.
Ready to apply? Come be the reason someone’s day gets better!
Job Type: Full-time
Pay: From $10.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
