Housing Development Support Specialist

Executive Office of Housing and Livable Communities (EOHLC) is seeking a Housing Development Support Specialist in the Division of Housing Development!

AGENCY MISSION:

The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents.

Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities.

OVERVIEW OF ROLE:

The Housing Development Support Specialist is a position within EOHLC’s Housing Development Division which is comprised of 20 staff members.  The Housing Development Support Specialist provides administrative support to the Undersecretary and Deputy as well as assisting in maintaining, inputting and updating Homeownership Opportunity Program (HOP) / Local Initiative Program (LIP) project information; generating HOP/LIP program reports; communicating information regarding refinancing and new homebuyer sales to developers and current and potential homeowners, and providing administrative support for file management and internal controls for HOP/LIP (and other division programs, as needed).

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

1.     Assisting and Tracking:

·       Assist in maintaining, inputting and updating HOP/LIP project information from internal and external sources.

·       Responsible for LIP/ Local Action Units (LAU) project tracking from receipt of initial application to scanning of project file when project is fully occupied.

·       Track incoming payments

·       Assist Legal Department in preparation of draft loan documents in connection with new units, resales and refinances.

2.     Customer Service:

·       Respond to inquiries from other Department and Division staff, other government agencies, quasi-public housing agencies, advocacy organizations, and applicants to the LIP/HOP programs.

·       Provide information to clients, attorneys, banks, etc., regarding instructions on refinancing and new sales through telephone contact and email.

·       Participate in providing technical assistance and training on the database to applicants submitting requests.

3.     Administrative Support:

·       Prepare mailings.

·       Perform scanning duties for all Private Housing managers.

·       Provide administrative support to Undersecretary, including scheduling meetings; preparing memos; processing division mail, ordering supplies, etc.

·       Responsible for all transmission of documents regarding new units, resales and refinances

·       Responsible for maintaining files with regard to LIP/LAU projects.

·       Provide administrative support for HOP/LIP file management and internal controls.

4.     Reports

·       Provide monthly and annual reports on homeowner project status for LIP and HOP programs, including sales, refinances and foreclosures.

5.     Technology:

·       Maintaining and updating the Division’s website

PREFERRED QUALIFICATIONS:

1.     Excellent data entry skills and computer skills, including Microsoft Excel, Word and PowerPoint.

2.     Basic knowledge of database performance and function. 

3.     Excellent communication skills, including oral and written communication.

4.     Excellent attention to detail and follow-through.

5.     Ability to provide technical assistance and training on database and HOP/LIP, using a positive reinforcement approach.

6.     Ability to analyze data, identify common inconsistencies and/or patterns, and suggest corrective measures.

7.     Ability to describe database effectively to internal and external audiences.

8.     Ability to establish and maintain positive work relationships with co-workers, other agency staff, outside agencies, and constituents.

9.     Ability to work independently and within a team, and to take initiative while understanding/respecting boundaries.

10.  Ability to adjust to changing priorities.

11.  Basic knowledge of and/or experience in housing and community development.

COMMENTS:

Please upload resume and cover letter.

This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.