Job Summary

EMPLOYMENT OPPORTUNITY WITH THE CITY OF VERNON

KEY ACCOUNTS ADMINISTRATOR
MONTHLY SALARY: $11,336 - $13,780
PLUS, AN EXCELLENT BENEFITS PACKAGE

FINAL FILING DEADLINE
THURSDAY, SEPTEMBER 11, 2025, 11:59 P.M.

THIS RECRUITMENT IS TO FILL ONE FULL-TIME VACANCY IN THE PUBLIC UTILITIES DEPARTMENT AND TO ESTABLISH AN ELIGIBILITY LIST TO BE USED FOR FUTURE VACANCIES.

Under general supervision, to plan, develop and maintain a customer focused environment to ensure that all utility resources provide responsible solutions and options for key partners and customers, and to ensure growth objectives in the implementation of programs, products, and services beneficial to the customers in the City of Vernon. Oversees, promotes, markets the delivery of value added services, energy efficiency programs, and conservation programs for customers; maintains and evaluates customer service accounts and programs.

Essential Functions

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Develops and manages comprehensive and strategic community engagement initiatives to support public utility conservation and sustainability programs, priorities, and policies.
• Serves as primary contact for the City’s largest utility users to attract and retain commercial and industrial customers.
• Communicates utility billing issues, proposes resolution for difficult issues, and provides elevated customer care to support operational growth and expansion and business development activities.
• Responsible for the maximation of customer satisfaction through increased information flow and ongoing evaluation of customer needs.
• Participates in market research on efficiency and sustainability programs, service reliability, and utility rates for residential, commercial, and industrial customers; recommends, develops, and implements new programs, incentives, and service offerings.
• Helps assess and coordinates the development of customer-owned distributed energy resources including system interconnection, compliance, permitting, contracts, and rate selection.
• Develops, implements, and manages value added utility programs and services which include customer energy efficiency programs for electric, natural gas, fiber, and water services.
• Participates in the development and implementation of department goals, objectives, policies, and procedures for assigned utility programs including utility billing, credit and collections, customer service, billing investigations, and utility services.
• Performs research and analysis of legislative impact to the City pertaining to municipal utilities and service related programs.
• Interacts with various business organizations, representatives, government officials and other professionals in a manner suited to the community and city.
• Assists with supervising associated staff; sets work priorities; creates work schedules; provides training; conducts performance evaluations; rewards and/or disciplines employees.
• May assist the Customer Service Manager and Customer Relations and Marketing Manager as needed to meet workload demands.
• Supports the relationship between the City of Vernon and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Minimum Qualifications

Education, Training and Experience Guidelines:

Bachelor’s degree from an accredited college or university with major coursework in marketing, business, public administration, engineering, or closely related field; AND five years of marketing, public service, customer service, utility compliance or related utility experience, including two years of lead level experience.
Preferred Education, Training and Experience:

• Experience with Utility business retention programs and services
• Experience with Utility billing systems and billing components - TOU, net metering, Peak vs. Load use, and internal data
• Experience analyzing industry trends to provide recommendations to customers
• Experience conducting market research, analyzing customer accounts, and assessing customer needs
• Experience preparing and presenting administrative/financial reports

Supplemental Information

Knowledge of:

• City policies and procedures.
• Electric power, water, natural gas, and fiber usage.
• Principles of public utility record keeping and records management.
• Essential marketing and communications principals and strategies.
• Marketing media, advertising, and promotion.
• Public and community relations methods and techniques.
• Personal computer software including word, spreadsheet functions, and databases. Use of Advanced Utilities Billing (V4) and MV90 software is desired.
• Customer service standards and protocols.

Skill in:

• Patient and professional negotiation skills and training.
• Performing work with accuracy and high attention to detail.
• Following and enforcing verbal and written instructions and procedures.
• Establishing and maintaining cooperative working relationships with customers, residents, and co-workers.
• Coordinate and direct customer service accounts and programs; supervise, organize, and review the work of assigned staff.
• Communicating effectively verbally and in writing.
• Negotiating complex and sensitive alliance or sub-contractor agreements.

LICENSE AND CERTIFICATION REQUIREMENTS:
A valid California State Driver’s License is required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment. Employee may work off site and visit customer locations.

SELECTION PROCESS:
Completed application packets will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the city will be contacted and informed of the next steps. Candidates must be specific and complete in describing their qualifications for the position. Failure to state all pertinent information may lead to elimination from consideration. Applications must be submitted online. If you submit multiple applications, only the most recent application will be considered. Copies of required certifications must be submitted with the application. Stating "see resume" is not an acceptable substitution for a completed application. To view the complete job description, please visit our website at www.cityofvernon.org. It is the applicant's responsibility to notify the Human Resources Department of any changes to their contact information.

CITY OF VERNON
HUMAN RESOURCES DEPARTMENT

Tyler Cashman, Human Resources Analyst
[email protected] (323) 583-8811, ext. 312

“The City of Vernon is an Equal Opportunity Employer”

The City of Vernon offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental vision, life, and long term disability insurance.

Retirement Benefit : Retirement benefits are provided by the California Public Employees' Retirement System (CalPERS):

Effective January 1, 2013, newly hired non-safety employees who are new CalPERS members, as defined by the Public Employees' Pension Reform Act of 2013 ("PEPRA"), will be enrolled in the CalPERS 2% at 62 benefit formula. New members will be required to pay 7% as their member contribution.

An employee who is a "classic" member of CalPERS, will be enrolled in the CalPERS 2.7% at 55 benefit formula. Classic employees urrently pay an 8% employee contribution and a 3% share of the employer contribution.

Cafeteria Benefits Plan : The City offers a monthly allowance towards the purchase of a HMO, PPO or HSA medical plan for the employee and their family members. Any remaining amount can be used towards the purchase of a HMO or PPO Dental planand Vision coverage for dependents. Vision coverage is included at no cost to the employee. Supplemental Insurance plans are available.

Holiday pay : The City has 13 authorized holidays per calendar year.

Bilingual pay : Employees in eligible positions who successfully demonstrate Spanish speaking skills would be eligible to receive an additional $275.00 a month.

Vacation Mid-Management Staff :
Continuous Years of Service Vacation Hours Earned Bi-Weekly Accrual
1st year thru 4th year 80hrs; 3.08 accrual rate
5th year thru 9th year 100hrs; 3.85 accrual rate
10th year thru 14th year 120hrs; 4.62 accrual rate
15th year thru 24th year 160hrs; 6.16 accrual rate
25th year and more 190hrs; 7.31 accrual rate
City offers vacation cash out.

Sick Leave : 80 hours of sick leave per calendar year, at a rate of 3.08 hours per pay period.

Administrative Leave : Mid Management elgible for 60 hours per calendar year. First year receives administrative leave on a pro-rated rate depending on hire date.

Tuition Reimbursement : $2,200.00 is available to those who satisfactorily complete job related college courses.

Hybrid Work Program: The City offers a hybrid work schedule for elgible positions. The City allows a combination/flexible work schedule upto 50% remote work.

Other Benefits : Most employees work a 4/10 schedule. In addition, the City offers paid parental leave, bereavement leave and jury duty.

Miscellaneous Benefits : The City provides an interest-free loan program for the purchase of a computer, corrective eye surgery and a hearing aide device.

The City of Vernon encourages you to log onto our website for the benefit details www.cityofvernon.org

Closing Date/Time: 9/11/2025 11:59 PM Pacific

City of Vernon

323-583-8811