Medical Front Desk Receptionist

We are a seeking an experienced, friendly, positive, and compassionate Front Desk Receptionist to join our team. We are looking for someone with great attention to detail, accuracy and the ability to effectively multitask.

The role of the Front Desk Receptionist, at Pinnacle Care Internal Medicine, is to greet incoming or outgoing patients or other guests and ensure appropriate details are collected or orders addressed to ensure effective intake and experience. Ensuring telephone calls are promptly answered and successfully completed is a key part of this role.

RESPONSIBILITIES

• Welcomes and greets all patients and visitors, in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the reception area clean and organized
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

Qualifications

Required

· high school diploma

· knowledge of medical terminology, procedures and diagnosis

· knowledge of computer and relevant software applications

· knowledge of general administrative and clerical procedures

· working knowledge of healthcare insurance preferred

Preferred

· Bilingual in Spanish

· Previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting.

· Skills: Telephone etiquette, customer service, basic word and excel programs, time management, multi-tasking, organization, scheduling

Job Type: Full-time

Pay: $17.13 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Please confirm your desired pay rate

Experience:

• medical office front desk: 1 year (Preferred)

Ability to Commute:

• Peoria, AZ 85381 (Required)

Ability to Relocate:

• Peoria, AZ 85381: Relocate before starting work (Required)

Work Location: In person