Customer Service Support

Responsibilities

Reporting directly to the supervisor, your responsibilities will include the following:

Attend inbound calls

Attend to email enquiries

Attend to call-back requests from customers

Ensure follow-up on escalated cases

Perform investigation for cases

Other ad-hoc duties as assigned by Team Leaders or Supervisors

Requirements

Proficient in English

Basic MS office knowledge - Words & Excel

A team player with good interpersonal and communications skills

Self-motivated and able to work independently with minimal supervision

Job Type: Part-time