Customer Service Representative

Job Overview:

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. As the first point of contact for our customers, you will be responsible for providing exceptional client services, resolving customer complaints, and ensuring a positive experience for our customers. This role requires excellent communication skills, both written and verbal, and the ability to work in a fast-paced environment. If you are passionate about delivering high-quality customer service, we encourage you to apply.

Type: Full-Time/Part-Time

Overview:
Are you passionate about providing exceptional customer service and interested in the marine industry? Join our team at [Marina Name] as a Customer Service Representative! We’re seeking a friendly and organized individual to be the welcoming face of our marina. This is a fantastic opportunity to start in a key customer-facing role with the potential to grow into other positions within our organization.

Key Responsibilities:

• Greet and assist marina customers with a warm and professional demeanor.
• Answer phone calls and respond to customer inquiries promptly and accurately.
• Manage and respond to text messages and email communications.
• Return missed calls and follow up on messages to ensure excellent customer service.
• Provide information about marina services, availability, and policies.
• Handle customer requests and concerns with efficiency and empathy.
• Maintain a clean and organized front desk area.

Qualifications:

• Strong interpersonal and communication skills.
• Previous customer service experience is a plus, but not required.
• Proficiency with phone systems, text messaging, and email.
• Ability to multitask and handle a variety of customer interactions.
• Friendly, approachable, and professional demeanor.
• Basic knowledge of marina services and boating is a plus but not required.
• Willingness to learn and adapt to new responsibilities.

Opportunities for Growth:

• This role offers the potential to advance into other positions within the marina, including roles in operations, sales, and management, based on performance and interest.

Compensation:

• Competitive salary based on experience.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Application Question(s):

• Why are you applying for this role?

Ability to Commute:

• Tafton, PA 18464 (Preferred)

Ability to Relocate:

• Tafton, PA 18464: Relocate before starting work (Preferred)

Work Location: In person