Customer Order Controller

Rolls-Royce - Indianapolis, IN
Estimated $82.6K - $105K a yearFull-time

Job Description Customer Order Controller Indianapolis, IN/Hybrid A new and exciting opportunity has arisen for a Customer Order Controller. The Customer Order Controller (COC) role exists within the Defense Sector as part of the Defense Services organization. Dream Big and Make an Impact In this role the Customer Order Controller will report to the Customer Logistics Manager and are responsible for providing aftermarket support for all Defense US engines. This is a critically important role that provides operational support which contributes to over $1B in annual shipments for Defense aftermarket service parts and new engines. At Rolls-Royce, we pioneer cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs. We embrace the power of data and technology and aim to be Digital First in everything we do. To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe. They include everyone from world experts in their field to those who manage hundreds of people and millions of dollars’ worth of investments. We recruit engineers at all levels and in a range of disciplines. And while we encourage specialization, we also offer freedom to cross-specialize and develop skills across a number of different areas. Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here . Key Accountabilities:

  • Acting as the primary Rolls-Royce interface to the customer's purchasing group
  • Providing complete customer service from the entry of external customer order to the delivery of parts and/or services contained within
  • Serving as an internal customer advocate, ensuring appropriate actions are taken to meet customer demands (researching material availability, material validity/alternates, and working through supply chain expeditors)
  • Managing the open order board, identifying and escalating critical shortages to supply chain managers
  • Reviewing contract compliance and communicating/resolving discrepancies through contract managers
  • Consolidating and reporting key internal supply metrics, including order fill rate, material availability, expedites, and arrears
Basic Requirements:
  • An Associate’s degree with 4+ years of experience in parts logistics OR;
  • A Bachelor’s degree with 2+ years of experience in parts logistics OR;
  • A Master’s degree OR;
  • In lieu of a degree, 6+ years of experience in part logistics
  • Strong competency in Microsoft Office products to include Excel and Word
  • In order to be considered for this opportunity, you must be a US Citizen
Preferred Requirements:
  • A degree in Materials and/or Logistics
  • Prior experience working in logistics for the Military or in the Aerospace industry
  • SAP experience
Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. Our People are our Power We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Inclusion strategy here . Relocation assistance is not available for this position. Close Date: October 18th , 2022 Job Category Supply Chain Planning & Control Posting Date 04 Oct 2022; 00:10
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