Office Manager

Lane Courier - Baltimore, MD
$28 an hour

Core Responsibilities Include:

  • Manage and respond to business email and phone messages
  • Track client sessions to ensure clients are using their allotment
  • New client set up, including: intake call, billing info, complete client service contract templates and ensure execution
  • Schedule sessions with clients, send session reminders / manage Google and Calendly calendars
  • Proactively communicate with clients to ensure excellent service; be a great listener and patiently handle client needs
  • Manage client billing and accurate tracking of payments in our CRM and via spreadsheet reports
  • Process manual orders for our consulting services and educational products
  • Keep client records updated in our CRM
  • Coordinating client online community activities (sending invitations and tracking attendance, etc.)
  • Other miscellaneous Client Services tasks as requested

ADMINISTRATIVE & OFFICE MANAGEMENT

  • Research and source vendor quotes for promo materials, printing, event services, and other misc. needs. (Includes negotiating best pricing.)
  • Executive calendar management and travel organization
  • Support Executive task-management and to-do lists; keeping Executive on track and organized
  • Collating department reports and entering data into spreadsheets
  • Reviewing manual processes and recommending best practices for automation
  • Other miscellaneous Admin & Office tasks as requested

Minimum Requirements:

  • Excellent English language skills, written and verbal
  • Extremely comfortable with popular technology and using a variety of software, apps, etc.
  • Home office / workspace with high-speed internet and privacy for client communications
  • Absolute attention to detail — this is crucial in our work

Job Types: Full-time, Part-time

Salary: $28.00 /hour

Apply
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]
Other jobs you may like