Customer Service Officer (Automotive)

Summary

• Budget $2600-$2800
• Work Location in Alexandra or Ubi

As a Customer Service Officer, you’ll deliver outstanding service by managing customer interactions both in-person and over the phone.

• Serve as the first point of contact by warmly greeting customers.
• Handle all inbound and outbound calls, log details accurately in the CRM, and apply correct wrap-up codes.
• Collect and update customer details, vehicle registration, and ownership records.
• Verify warranty and support agreements per local guidelines.
• Book appointments across three service centres and offer mobility services.
• Screen technical calls and route them to the appropriate service advisor and payment method.
• Optimize workshop capacity by efficiently assigning vehicles and tasks.
• Provide general advice and set clear expectations for service follow-up.
• Assist in executing product campaigns and service promotions.
• Arrange airport pickup/delivery and schedule car care services.
• Monitor customer waiting times and non-verbal cues to maintain service standards.
• Generate daily, weekly, and monthly reports as needed.
• Hand over vehicle to customers with basic work explanation.

Requirements

• Minimum GCE ‘O’ Level or equivalent qualification
• At least 2 years of experience in customer service or call centre support
• Strong communication and customer service skills
• Able to thrive in a fast-paced environment and work well under pressure
• We regret to inform you that only shortlisted applicants will be notified
• EA Personnel: Linda Lim| EA Personnel No: R1221302 | EA License No:02C4944 | HP 8092 7381