Help Desk Technician

The IT Support role is a level 2 technical support position in an MSP with the primary function of supporting all IT needs. Hours are from 8:30 a.m. to 6:00 p.m.

Duties and Responsibilities

• Desktop hardware and software applications
• Maintain vendor ticket systems and coordinate with outside contracted vendors for technology issues resolution
• Telephone, ticket-based, and onsite support for clients needing help with technical issues
• Coordinate all aspects of functionality for PC, laptop, printer, and scanner
• Providing technical support for a multi-site environment
• Providing Daily\weekly\monthly progress reports of technology issues and updates to manager
• Providing technical support for special projects
• Support client email system and mobile devices
• Inventory management
• Assembling hardware and installing or deletes software to ensure all hardware and software are working properly.
• Troubleshooting computer equipment to confirm it is running correctly.
• Be on-call after hours and on weekends
• *The company reserves the right to add or change duties at any time.

Selection Criteria

Minimum

• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Must be willing and able to be a team player, and learn new products, processes, and procedures.
• Ability to work independently as well as in a team environment
• Advanced knowledge of Office 365
• Excellent verbal and listening skills
• Excellent writing and grammatical skills (for generating and editing emails and notifications)
• Must be detail-oriented and possess strong communication and organizational skills
• Customer service skills
• CompTIA A+ certified

Preferred

• CompTIA Network+ certified
• BS in Computer Science
• Microsoft 365 Certification
• Certificate or associate degree in Computer Science

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location