Help Desk Technician

ItCon Inc - Spring Valley, NY 10977+1 location
$18 - $25 an hourFull-timeMonday to Friday +3

The IT Support role is a level 2 technical support position in an MSP with the primary function of supporting all IT needs. Hours are from 8:30 a.m. to 6:00 p.m.

Duties and Responsibilities

  • Desktop hardware and software applications
  • Maintain vendor ticket systems and coordinate with outside contracted vendors for technology issues resolution
  • Telephone, ticket-based, and onsite support for clients needing help with technical issues
  • Coordinate all aspects of functionality for PC, laptop, printer, and scanner
  • Providing technical support for a multi-site environment
  • Providing Daily\weekly\monthly progress reports of technology issues and updates to manager
  • Providing technical support for special projects
  • Support client email system and mobile devices
  • Inventory management
  • Assembling hardware and installing or deletes software to ensure all hardware and software are working properly.
  • Troubleshooting computer equipment to confirm it is running correctly.
  • Be on-call after hours and on weekends
  • *The company reserves the right to add or change duties at any time.

Selection Criteria


  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Must be willing and able to be a team player, and learn new products, processes, and procedures.
  • Ability to work independently as well as in a team environment
  • Advanced knowledge of Office 365
  • Excellent verbal and listening skills
  • Excellent writing and grammatical skills (for generating and editing emails and notifications)
  • Must be detail-oriented and possess strong communication and organizational skills
  • Customer service skills
  • CompTIA A+ certified


  • CompTIA Network+ certified
  • BS in Computer Science
  • Microsoft 365 Certification
  • Certificate or associate degree in Computer Science

Job Type: Full-time

Pay: $18.00 - $25.00 per hour


  • 401(k)
  • Paid time off
  • Tuition reimbursement


  • 8 hour shift
  • Monday to Friday

Work Location: One location

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]
Other jobs you may like